Refund and Return Policy


Satisfaction Guarantee 
Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  My goal is for you to be completely thrilled with your purchase! Please take the time to read descriptions carefully and the check colors on multiple screens if you are concerned about color variations.  I try my best to represent the colors and tones in my work honestly and clearly. 

Return Due To Change Of Mind
If for some reason your new art doesn't work for you or your space, no problem! I accept returns within 30 days in original condition, in resellable condition, with return shipping and insurance paid for by the buyer. Send return requests, with order number to: customerservice@shirleybalesfineart.com

Cancellations  
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.    

Return shipping
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed within 5 days. We will notify you once this has been completed through email. (Shirley Bales Fine Art) will refund the value of the goods returned but will NOT refund the value of any shipping paid. 

Process for parcel damaged in-transit 
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.    

Process for parcel lost in-transit  
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.     

Warranty Returns 
Shirley Bales Fine Art will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Shirley Bales Fine Art to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)   

What This Warranty Does Not Cover 
This warranty does not cover conditions resulting from consumer mishandling such as improper misuse, abuse, accident, or alteration. 

Limits and Exclusions 
There are no expressed or implied warranties except as listed above. SHIRLEY BALES FINE ART shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated product, cost of substitute product, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above. 

State Law Rights 
Some states' laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

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